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Frequently Asked Questions

 

WHEN WILL MY COFFEE BE ROASTED?

  • Roasting happens on a once or twice a week depending on demand. Ideally, we prefer to pack coffee that is rested / ready to brew for delivery / pick up. If a particular coffee runs out ahead of schedule, we will roast and send out a fresh batch to minimize wait time.
  • Roasted coffee is considered extremely fresh if received between 2-8 days after roasting. We do not recommend brewing coffee only 24-hours after it has been roasted. This is considered too fresh and not within the aging parameters we recommend for our coffee - minimally 48-hours, better after 10 days, optimally with 2-3 weeks rest. 

 IS IT FRESH?

  • Freshly roasted coffee beans are typically degassed for 10-15 days or longer before it is optimal for consumption. Degassing refers to the beans releasing carbon dioxide as well as developing flavors during that period
  • While there are individuals that prefer ultra fresh beans (roast day 1 to 5) and there is no wrong in that, based on testing (we drink a lot of coffee) and feedback from customers, our roasted beans taste best between day 14 and 30, and are fresh up to 60 days for most brew methods, 45 days for espresso, and 20-25 days for pre-ground coffee
  • If you would like to order coffee from our most recent roast, please leave us a note at check out or inform us via the chat widget on our website - we’d be happy to oblige if available/possible!

     

    WHEN WILL MY COFFEE BEANS BE DELIVERED?

    *We use third party courier services and the delivery schedules may differ slightly depending on the vendor engaged.

    • Coffee orders are packed by us and picked up once a day by couriers from Mondays to Fridays, as our couriers do not collect parcels on weekends/public holidays.

    • Delivery to local addresses typically takes 1-3 business days from courier pick up (excluding collection day), with the occasional delays during peak season or when there are multiple public holidays.

    For example:

    • If you place an order on Monday before 2pm, your package will be prepared and picked up by the courier on Tuesday and you should receive your package between Wednesday and Friday, barring any unforeseen delays.
    • If you place an order on Monday after 2pm, your package will be prepared and picked up by the courier on Wednesday and you should receive your package between Thursday and Saturday, barring any unforeseen delays.
    • Orders placed on Friday should be delivered between the following Tuesday and Thursday.

    Help! I need my coffee urgently, what do I do?

      • Pre-orders and same-day delivery available via our platform here: order.roundboyroasters.com
      • Contact us on whatsapp (+6588741998) or via our chat widget to arrange a grab express pick up and same-day delivery 
      • Reserve a locker for self-collection outside our cafe ( available 24 hours and free!)

        Will I be notified when it gets shipped?

        • Once your order has been fulfilled on our side, you should receive a tracking link or notification via email from Ninja Van. Rest assured your coffee usually gets packed and shipped out usually within 24-hours of purchase (except during weekends and public holidays) 
        • You can reach out to us via whatsapp or via our chat widget if there are any concerns regarding your delivery and we'll get back to you as soon as we can

         

        I am buying coffee/equipment for a gift, how do i make sure it gets delivered in time?

        • If your gift is to reach your recipient by a specific date we recommend you place your order at least a 7 days in advance and leave us a comment at checkout, or chat with us via the chat widget on our website
        • If your gift is to reach your recipient at a specific date, please order via order.roundboyroasters.com for pre-order or same-day delivery
        • If you have any last minute requests, please reach out to us via the chat widget on our website, to check if we are able to fulfil your order for self-collection at our lockers, or delivery via Grab Express/ Lalamove (additional costs apply), provided that we have the specific coffee beans or equipment in stock.

            Do you do international shipping?

            • Yes, we can ship to certain countries, but coffee is a restricted item for shipment to certain countries (e.g. Indonesia and the United States), Please check if coffee is allowed to your intended destination before you order.

            Is this coffee ground? Will you grind my coffee?

            Our default offering is coffee as whole beans. If you'd like us to grind your coffee for you, please select the “ground” option on the drop down menu of the coffee you’d like to purchase and indicate your brew method at the comment box on the check out page.

            Do note that ground coffee oxidizes at a faster rate than whole beans. If we send you pre-ground coffee that is within 60 hours of roast, the coffee bag may be slightly inflated as the coffee is still degassing, there is nothing wrong with the coffee, just too fresh.

            Pre-ground coffee may also start to taste less fresh after 20-25 days, compared with whole beans that are ground just before brewing.

             

            Where can i find the traceability information of the coffee beans?

            Printed on each and every coffee label is a QR code that leads to the webpage where the coffee is listed, with its processing method, where it's grown, altitude, etc.

            Does the origin of the coffee beans affect the taste of the coffee?

            Yes, the origin of the beans can definitely affect the flavor profile of the coffee. Factors such as the altitude, climate, soil conditions, and processing methods can all influence the taste and aroma of the beans, which can differ greatly.

            Are there any other important details about the coffee that are not listed on the labels?

            While we try to provide as much information as possible on our coffee labels, there are often other important details that are not included, such as the altitude at which the beans were grown, and the specific varietal of the beans. We encourage our customers to visit our website by scanning the QR code or speak to our baristas to learn more about these important details, as they can all have a significant impact on the taste and quality of the coffee.